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Shipping policy

Shipping & Delivery Policy for Kiremico Videos2B OÜ

Last Updated: [Date]

1. Order Processing Time
For digital products (e.g., video files, software, online courses), access is typically granted immediately or within 1-3 business days after payment clearance. Please check your email, including your spam folder, for access instructions.

For any physical items (e.g., data storage devices, promotional merchandise), orders are processed within 3-5 business days (excluding weekends and public holidays) after payment verification. This is not a shipping time, but the time it takes for us to prepare your order for dispatch.

2. Digital Product Delivery
All digital products are delivered electronically via email or through a secure download link. You are responsible for providing a valid email address and ensuring your system meets any technical requirements for accessing the product. Kiremico Videos2B OÜ is not liable for delays or failures in delivery due to invalid email addresses, spam filters, or issues with your internet service provider.

3. Shipping Methods and Costs for Physical Items
We ship physical products worldwide. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We reserve the right to change shipping carriers and service levels at our discretion to ensure the most efficient delivery.

We are not responsible for any customs, duties, taxes, or fees imposed by your country's import laws. These are the sole responsibility of the customer.

4. Shipping Times for Physical Items
The estimated shipping times below commence from the date of dispatch (not the order date). These are estimates provided by our carriers and are not guarantees.

  • Estonia: 2-4 business days

  • European Union: 5-10 business days

  • Rest of World: 10-21 business days

Kiremico Videos2B OÜ is not liable for any delays in shipping caused by the shipping carrier, weather, customs, natural disasters, or any other events beyond our direct control.

5. Order Tracking
For physical shipments, you will receive a tracking number via email once your order has been dispatched. Please use this number on the carrier's website for the most up-to-date information.

6. Lost or Stolen Packages
Kiremico Videos2B OÜ is not responsible for packages that are lost or stolen after they have been marked as "delivered" by the shipping carrier. If you have concerns about the security of your delivery address, please contact us before placing your order to discuss alternative shipping arrangements.

If a package is lost in transit before being marked as delivered, we will open a investigation with the shipping carrier. We commit to working with you and the carrier to resolve the issue, but replacement or refund is contingent upon the carrier's investigation and their acceptance of liability.

7. Incorrect Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the order. If you realize you have entered an incorrect address, please contact us immediately at [Your Email Address].
We will do our best to update the address if the order has not yet been processed for shipping.

8. Damaged Items
Please inspect your physical shipment immediately upon receipt. If your item is damaged, you must contact us within 48 hours of delivery at [Your Email Address] and provide photographic evidence of the product and its packaging. We will review the claim and, at our discretion, determine the appropriate resolution.

9. Contact Information
For any questions regarding your order or this shipping policy, please contact us at:

Kiremico Videos2B OÜ
Sepapaja tn 6, Tallinn, 15551 Estonia
Email: [Your Support Email Address, e.g., support@kiremico.com]

Why This Template is Favourable to You:

  • Clear Processing Times: You have a 3-5 business day buffer before you even have to ship anything physical.

  • Limits on Digital Delivery: You are not liable for email issues on the customer's end.

  • Shipping Times are Estimates, Not Guarantees: This is the most critical part. It legally protects you from claims due to carrier delays.

  • "Force Majeure" Clause: The statement about events "beyond our control" protects you from unforeseen circumstances.

  • Shifts Responsibility for Delivered Packages: Once the carrier says "delivered," your responsibility ends.

  • Carrier-Dependent for Lost Packages: You are not automatically on the hook for a replacement; you commit only to investigating with the carrier.

  • Customer Liability for Wrong Address: The customer pays for the mistake of providing a bad address.

  • Short Window for Damage Claims: A 48-hour window is short and favourable to you, preventing old claims.

  • Global Flexibility: You can use any carrier you choose.

Recommendation: Place this policy in the footer of your website and on your checkout page to ensure customers see it before purchasing.